Toys"r"us

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4.1

( 8 reviews )

Department Stores, Toy Stores, Baby & children's clothing store $$

Open 10:00 AM - 07:00 PM See Hours

970 Upper Wentworth St, Hamilton, ON L9A 4V8, Canada +1 9552-986-97

Toys"R"Us is a well-known chain retailer offering a wide variety of brand-name children's toys, games, electronics, and gear. Located at 970 Upper Wentworth St, Hamilton, ON L9A 4V8, Canada, the store provides in-store shopping as well as kerbside pickup for convenience. With a rating of 4.2 stars from 620 reviews, it is evident that the store is known for its wonderful staff, great prices, and amazing selections of toys. Despite the company's past bankruptcy, some locations continue to operate under new ownership while maintaining the Toys"R"Us and Babies"R"Us brand. The store is dedicated to providing a diverse range of products and services, including a registry service for baby showers. With a commitment to customer satisfaction and a wide selection of products, Toys"R"Us remains a popular destination for families and toy enthusiasts.

Amenities and More

Service options
- Kerbside pickup
- In-store shopping
- In-store pick-up
Payments
- Credit cards
- NFC mobile payments

Reviews

4.1/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Rigoberto roman

March 22, 2024

We had excellent customer service by a sales person named Candace. We were looking for a ride on toy that showed there were 6 in stock. There were none on the shelves of either of the two locations they could have been on. The sales person checked with the back room and they couldn't be found. We were searching aisle by aisle because they had to be somewhere. Candace apologized to us and could sense our disappointment! She went to the back room again and checked another area it could be and low and behold there they were! I feel she should be commended on her top notch customer service!!

Glenda lucas

March 22, 2024

Jason, Meghan and team were beyond accommodating, helping me with a defective item return. They went above and beyond with my and my 6-year-old to get us a replacement toy she was dying to use. It wasn't their fault the first toy didn't work, and yet they went above and WAAAAAY beyond to make everything better. It's obvious they cared about us having a good experience--so of course the kid now wants to go back all the time :)

Derek

March 22, 2024

We had an excellent experience at your upper Wentworth store in Hamilton with your associate Evelyn. She was very helpful in us finding what we needed and solved a couple of issues we had. She went above and beyond what we expected, thank you Evelyn and the rest of the staff at that store.

Mehdi mokhtari

March 22, 2024

Jenn and Marlene (baby department) were amazing to work with. Our entire experience with ordering crib parts with them was smooth, easy and stress free. They exemplified the best of customer service. Marlene was on top of my request, kept me informed of progress and assisted in contacting the appropriate parties to resolve our request. Would definitely recommend these ladies for any baby related requests.

Edumar macías

March 22, 2024

I'm from USA Toys R Us doesn't exist anymore. It felt great going in there and roaming thru the store. It was very nostalgic. customer service was good and I found great gifts for my children..

Jason henri

March 22, 2024

Excellent service today by Madhu! I was looking for a specific gift for my granddaughter that wasn’t on the shelf. Even though she was so busy with a long line of customers, she joyfully took the time to help me locate it. Much appreciation and thanks Madhu!!

Valerie mcbain

March 22, 2024

Went to this location earlier this week and had incredible service by the cashier named Sarah! Was very patient with me and made my experience with this store great. Will definitely be coming back

Laurence tang

March 22, 2024

Went in and grabbed exactly what Iwe planned to get my grandson for Christmas. 15 minutes and done. The staff was so friendly and helpful. I felt sick and the customer service person got me a chair. She looked so concerned